I'm not certain if this is an Android or Coolpad issue. I have a Coolpad 5560S that is not recognized by Win 7. To be honest...sometimes(rarely) it is, but for the most part and most of the time it is not. Haven't tried Win 10 yet, but will do so later. Anyway, have been all over the net and tried many of the "fixes" to no avail. I've factory rest phone/cache. Done a "soft" reset (removing battery, waiting for a bit then re-install). Then phone runs Kk 4.2.2. I'm really at wit's end and am seeking help from someone qualified with these phones. Can anyone help out or at least, direct to a "site" that may be able to?